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WebHelp Customer Support Menu Solutions Workforce Management Operations Management Contact Center Back Office Teams Reducing Attrition All Solutions Resources Events & Webinars Blog News Library Success Stories CompanyServices Culture of Service Partnerships Careers Contact Us Get a Demo Uncover, in real time, the untapped capacity in your contact center to: Deliver more training Automate staffing adjustments Streamline call handling Improve adherence Trusted By: Trusted By: $9.4M Saved From Improved Training efficiency $1M Saved Improved Admin Efficiency $7.7M Saved From Increased Agent Productivity Unlock the value of your data Our AI-powered technology platform integrates easily with your contact center’s ACD and WFM systems, synchronizing their inputs and offering real-time, proactive support to frontline agents. Get a Demo AI-Powered Contact Center Automation For: Workforce Managers Solve staffing and adherence challenges Operations Managers Optimize customer service delivery Contact Center Teams Turn time-sensitive call center data into immediate action Back Office Teams Reduce idle time, drive productivity and lower costs New AI Solution Burnout and Attrition Indicator An innovative solution that predicts agent burnout weeks in advance and suggests proactive measures to prevent attrition. See How 342% ROI over 3 years and recovery of investment in less than 6 months” Learn more about Intradiem’s impact Download the Forrester Report What our customers are saying Remedial actions can be executed directly through the Intradiem platform, which minimizes supervisor workload and removes the danger of a negative feedback loop.” Alexander Michael Vice President at Frost & Sullivan Intradiem has been and will continue to be mission-critical technology for managing our contact centers – for the brick and mortar and virtual environments. The ability to monitor and act in real-time is a game-changer for improving operational efficiency and employee engagement.” VP, Forecasting WFM Analytics One of the beautiful things about this tool is you plug it into your existing environment. It’s a relatively light lift from an IT and administration perspective, but the value is significant.” Head of Customer Experience Media and Communications Customer Intradiem increases the available work time or the yield realized from the resources that we have. It’s about a 5% gain in what I call ‘workforce effectiveness.’ In the call-center world, that’s massive.” Head of CX Media and Communications Customer We have a very, very high employee engagement score. Despite the role being more complex than most other sorts of contact center customer service roles. And so, the things that we’ve done to simplify, or to make it easier for agents, Intradiem being one of those, have a lot of resonance.” Head of Customer Experience Media and Communications Customer You can’t overstate the value of transitioning from transactional button pushing to be more analytical and thinking and interacting with people. It’s much more satisfying at the end of the day when you solved problems, rather than just pushed a bunch of buttons.” Senior Director, Business Planning Education Technology Customer Increased reliance on automation in the contact center is not an option; it’s a strategic imperative. Customer service delivery is evolving rapidly to satisfy new market demands, and automation is driving that evolution.” VP, Contact Center With Intradiem’s technology, we have delivered 20% more training sessions regularly than we had delivered prior to moving agents to a remote workforce. Keeping up with agent development and engagement is critical during these trying times. Intradiem makes it easier for us to manage agents while working from home.” Rohit Kohli Head of Resource Planning, Centrica Remedial actions can be executed directly through the Intradiem platform, which minimizes supervisor workload and removes the danger of a negative feedback loop.” Intradiem has been and will continue to be mission-critical technology for managing our contact centers – for the brick and mortar and virtual environments. The ability to monitor and act in real-time is a game-changer for improving operational efficiency and employee engagement.” One of the beautiful things about this tool is you plug it into your existing environment. It’s a relatively light lift from an IT and administration perspective, but the value is significant.” Intradiem increases the available work time or the yield realized from the resources that we have. It’s about a 5% gain in what I call ‘workforce effectiveness.’ In the call-center world, that’s massive.” We have a very, very high employee engagement score. Despite the role being more complex than most other sorts of contact center customer service roles. And so, the things that we’ve done to simplify, or to make it easier for agents, Intradiem being one of those, have a lot of resonance.” You can’t overstate the value of transitioning from transactional button pushing to be more analytical and thinking and interacting with people. It’s much more satisfying at the end of the day when you solved problems, rather than just pushed a bunch of buttons.” Increased reliance on automation in the contact center is not an option; it’s a strategic imperative. Customer service delivery is evolving rapidly to satisfy new market demands, and automation is driving that evolution.” With Intradiem’s technology, we have delivered 20% more training sessions regularly than we had delivered prior to moving agents to a remote workforce. Keeping up with agent development and engagement is critical during these trying times. Intradiem makes it easier for us to manage agents while working from home.” Read more customer stories People First We believe that real people – human beings – will always be an important part of customer service. Technology and AI will make that interaction easier, better, and more efficient – but ultimately human beings want to talk, interact, and connect with other human beings – especially when solving problems. Learn moreFeatured In: As Featured In: Get a Demo Learn how contact center automation solutions can improve your teams’ performance. Fill out the form and we’ll be in touch to schedule your demo, where you’ll see our platform in action. Solutions Workforce Management Operations Management Contact Center Teams Back Office Teams Reducing Attrition All Solutions Resources Events & Webinars Blog News Library Success Stories CompanyServices Culture of Service Partnership Careers Contact Us © 2024 Intradiem Privacy Policy Site by...